Our StoryOut and About Healthcare has been leading the healthcare industry with innovative mobility aids since 2006. Established in a small store in Caboolture, Queensland, the demand for high quality, reliable mobility aids has seen this family-owned company rapidly grow to a nationwide association.
Our HistoryIt started with two people and a passion – one coming from a background as a palliative care pastor and another coming from a history in the medical field. Together they saw a great need for innovative medicals aids that were reliable, of outstanding quality and made the user feel confident and independent. Their goal was to radicalise the healthcare industry – providing a product that added to the quality of the user’s life and eased the responsibility on their families.
Starting from scratch as a small business in the heart of Caboolture, Queensland, the couple eventually grew their team.
Eventually, the demand for these products was so great, they moved out of their small store in Caboolture and into 3 large warehouses in Deception Bay. They successfully opened up stores in Townsville, Rockhampton and a State Office in Perth while overseeing dealers in NSW and Victoria.
The once small business quickly became a large corporation with over fifty staff members and products in every state of Australia. While the company has grown larger, the heart of the enterprise remains the same: to provide quality, reliable products and outstanding service to the people of Australia.
Our CompanyOut and About Healthcare is one of the longest standing mobility aids suppliers in Australia. The premise for the company has always been ‘Quality, Reliability, Service’ and we make up a team of over fifty Australians dedicated to ensuring the highest quality of service and product for our customers. Our vision is to see radical changes in the lives of those afflicted by mobility restraints, transforming their quality of life and that of the lives around them.
We invite you to journey with us today on the path to independence.
Meet the team
Angela Latter – Fitting Specialist
Angela started her career as a primary school teacher, but quickly developed a passion for the healthcare industry. In her downtime she enjoys time with her family and two young sons.
“In an already overloaded season Angela made the whole experience of looking for an electric bed for my elderly and failing mother so much easier as she guided me through the options” – grskcarton
“Angela made everything so easy for us to purchase our new chair from the start to the finish. Always easy to talk to and help us with any questions I had. Thank you Angela you are a star.” – Erna
Rachel Ray – Fitting Specialist
Rachel is a valued member of Out and About Healthcare. She loves helping customers find their dream mobility product.
Rachel is currently on maternity leave.
“Rachel is a total credit to this company highly recommend her and Out and About Healthcare” – Debbie Jenkins
Darcey Liesegang – Fitting Specialist
Darcey has previously studied a dual degree in Law and Commerce but has put her studies on hold. She enjoys assisting customers to find the perfect mobility product to suit their needs. In her free time, she enjoys travelling with her partner and visiting her hometown.
“It was nothing but Gold stars all the way, from the initial contact with Darcy who rang me a couple of times to enquire my well being” – Victor
Kylie Wilcock – Fitting Specialist
Kylie has completed a Bachelor in Nursing and has previously worked at The Prince Charles Hospital. In her free time she enjoys spending time with her three kids, especially at the beach. She enjoys live music, skateboarding, finding great coffee spots, and weekend drives exploring new places. She is a natural at helping customers find the mobility products to empower them.
GAVIN CLOUT – FITTING SPECIALIST
Gavin is one of the newest members to join our fitting specialists team. He enjoys assisting customers with their enquiries and helping them find the product they are looking for. In his free time, Gavin enjoys spending time with his family.
“My husband and I visited the showroom and were received in a very friendly manner by both Steve and Gavin. I tried on several mobility scooters and with each one was given detailed run downs on every function. I can sincerely recommend this company to any prospective buyer.” – Claudie
YAN YOU KONG – FITTING SPECIALIST
Yan You is dedicated to helping our Perth customers find the mobility products that empower their freedom.
“It was nothing but Gold stars all the way, from the initial contact with Darcy who rang me a couple of times to enquire my well being to Yanyou at the showroom, he was very helpful and polite and I wish more salesmen were like Yanyou.” – Victor
ALANA COLEMAN – MARKETING MANAGER
Alana holds a Bachelor of Communication majoring in Advertising and Journalism. She completed a Diploma of Graphic Design in 2015 and heads up the marketing team at Out and About Healthcare.
Alana is currently on maternity leave until mid-year.
Philip Norman – Process & Logistics Manager
Philip is an ex-police officer with a lot of experience in assisting elderly and disabled customers before he joined the company. Phil’s top priority is ensuring all customers receive the highest level of quality and service.
CHELSEA SHARP – SENIOR ADMINISTRATOR
Chelsea has been working with the team since 2017 and hopes to continue to grow with the company in the future. She has one of the highest customer success records in the company and enjoys assisting with customer enquiries. Chelsea manages the administration team, ensures that everything runs smoothly from enquiry to delivery, and that all tasks and deadlines are met.
“Angela and Chelsea did everything they could to help me purchase my new wheelchair, after I’d been mostly confined to bed for months.” – Cate D
MADELEINE MCILROY – CUSTOMER SERVICE ADMINISTRATOR
Maddy works in the administration team, primarily assisting with customer service queries. She also assists with government funding questions, quotes and bookings and is a hub of information on all funding enquiries.
“Maddy from the office was very pleasant on the phone. She fitting the time and day for delivery to suit me. Maddy even gave me a courtesy call on Tuesday morning just to make sure it was still alright for the scooter to be delivered.” – Anne
“Maddi maintained contact with me throughout the process, followed up by calls to ensure equipment met our expectations.” – Michelle
Abbey Littlewood – Administrative Assistant
Abbey joined the administration team in 2018. She is knowledgeable in a variety of funding options and assists the accounts department. She goes above and beyond to ensure her customers receive the most exceptional service. She has recently started studying a Diploma of Criminology with plans to study law in the future.
“Abbey must have worked miracles because within only a few hours she rang back to say I was approved and a rep would be bringing 2 scooters out to me the following morning. I was almost in tears with sheer relief. You’re an absolute gem Abbey.” – Kerrie Cary
“Many thanks to Racheal and Abby who walked me through some of the paperwork. nSorry Abby, I was hard work for you. Overall a great shopping experience and I would recommend Out and About Healthcare to anyone” – Brenda
SIANNE MORRISON – ADMINISTRATIVE ASSISTANT
Sianne has over ten years of experience in Aged Care and Retirement Living, as well as previous military experience. She is originally from WA, and has lived in QLD for 25 years. In her free time, she loves spending time with her kids, grandkids, husband and their mini foxie. Sianne uses her extensive experiences to assist customers with their enquiries within the administration team.
FREYA KING – SPECIALIST ADMINISTRATION (ORDERING AND STOCK CONTROL)
Freya is currently studying mechanical engineering. She works in the logistics, ordering and stock control team.
Stuart Coleman- Parts & Technical Enquiries
Stuart joined the Out and About Healthcare team in 2015. He specialises in technical enquiries and delivers the highest level of service to all customers at all times. When not at work, Stuart enjoys spending time at home with his wife and their one-year-old son, Sonny.
“Thank you to Steve, Ang & Stewart for everything that was done. We look forward to being out & about, on the scooter.” – Peter Cordell
“Darcy was magnificent from the beginning of a quick purchase and arranged for Stuart to deliver, demonstrate and complete our purchase within two days.Both are genuine, decent persons who are only to willing to assist. I thank them both.” – Kingsley
Sarah Hickling – Parts & Technical Enquiries
Sarah is currently studying paramedics at university. She uses her keen logic and reasoning skills to assist a range of customers with their parts and technical enquiries.
BRIDGET O’CONNELL – ADMINISTRATIVE ASSISTANT
Bridget has completed studies in Design and Mechanical Engineering, and has since gone on to study Medical Engineering. She assists with documenting technical specifications of our products, both for machine modifications and for the Out and About Healthcare website.
PETER PRICE – SPECIALIST ADMINISTRATION (HR)
Peter has over thirty years of experience in administration. He has a keen attention for detail, integrity and great work ethic. He has a excellent understanding of HR and Workplace Health and Safety principles.
JESSE LEE – CUSTOMER CARE SPECIALIST
Jesse has finished his Film & TV studies at QUT and has a passion for photography and videography. He loves being organised and shares his skills between the administration team and media departments.
REBECCA VICKERY – VIDEOGRAPHER
Rebecca is currently studying a Bachelor of Creative Industries majoring in Film & Television with minors in Computer Science and Interactive Design. She loves photography and videography and used to work as an after school drama teacher for primary school students. She is excited to share her creative input with Out and About Healthcare.
Janisha Chaudhary – Specialist Administration (Advertising)
Janisha is currently completing her final year of university studying Creative Advertising and Social Media. She enjoys pitching new innovative ideas to expand Out and About Healthcare’s digital presence and engagement with customers. She assists with a lot of the digital marketing and print advertising at Out and About Healthcare.
Ralph Causer – Technician
Ralph has been a technician at Out and About Healthcare for a number of years. He specialises in modifications, and has an excellent repore with customers.
“Ralph delivered the scooters on the same day as approval and explained all information in a friendly & easy to understand manner.” – Carole Harvey-Stevenson
Tim Cotter – Technician
Tim is an experienced technician and has a personality that warms everyone instantly. When not at work, you will find him versing his young grandson in Mario.
“The Mobility Scooters were delivered to our home by Tim the next day. We would highly recommend Out and About and their staff when you are choosing Mobility Scooters.” – Denise
Keegan Tocher – Warehouse Hand
Keegan is a valued member of the Warehouse team. His sense of humour and warm personality has been a huge success in the workplace and out on deliveries.
Brendan Gerber – Warehouse Hand
Brendan is a valued member of the Warehouse team. He assists with servicing and preparing products for delivery to ensure our customers receive their products in perfect condition.
Darryl Lavelle- Warehouse Hand
Darryl is a valued member of the Warehouse team. He assists the warehouse team with deliveries, servicing and preparing products for delivery. He enjoys helping customers keep their mobility products in proper condition with regular servicing.
John Dagg – Warehouse Hand
John is a valued member of the Warehouse team. He assists with servicing and preparing products for delivery to ensure our customers receive their products in perfect condition.