Mobility Scooters

How far can my scooter travel?
Models of mobility scooters are all different. Depending on which scooter you have and which battery it takes, your scooter can travel different lengths on a single charge. Refer to your product manual for help.
Do I have to register my mobility scooter?
In Queensland only, it is a legal requirement to have your mobility scooter registered.
What happens if I’m driving my mobility scooter and something happens?
If you’re driving your mobility scooter and get stuck somewhere or start having scooter issues, you can call RACQ Roadside Assist (QLD) to assist you. For Victorian residents, upon purchase of your scooter you are eligible for 12 months of free scooter and wheelchair assist through RACV – we can sign you up for this over the phone in just minutes.
Can I charge my mobility scooter anywhere in the world?
Our supplier, Heartway Australia, has universal chargers for their mobility scooters.
How will my mobility scooter be delivered?
Your mobility scooter will be delivered by one of our agents, or via freight – which means it’ll arrive in a box.

Wheelchairs

How far can my electric wheelchair travel?
Models of electric wheelchairs are all different. Depending on which wheelchair you have and which battery it takes, your wheelchair can travel different lengths on a single charge. Refer to your product manual for help.
Do I have to register my electric wheelchair?
In Queensland only, it is a legal requirement to have your electric wheelchair registered.
What happens if I’m driving my electric wheelchair and something happens?
If you’re driving your electric wheelchair and get stuck somewhere or start having scooter issues, you can call RACQ Roadside Assist (QLD) to assist you. For Victorian residents, upon purchase of your electric wheelchair you are eligible for 12 months of free wheelchair assist through RACV – we can sign you up for this over the phone in just minutes.
Can I charge my electric wheelchair anywhere in the world?
Our supplier, Heartway Australia, has universal chargers for their electric wheelchairs.
How will my wheelchair be delivered?
Your electric wheelchair will be delivered by one of our agents, or via freight – which means it’ll arrive in a box.

Battery Life

How long should my battery last?
This is a difficult one to answer because it depends on numerous factors. The main factors are how often the scooter is being used, how well it is charged, how well it is maintained, high temperatures etc.

A battery prefers to be used regularly or be regularly charged. Many modern scooters have a constant drain even when the ignition is off which will flatten the battery and shorten the life if the scooter is not being used regularly. A general rule of thumb is to leave the batteries on charge whenever you’re not using your machine. The only exception to this is if you are going extended periods of time without using it, like if you went away on holiday etc, in which case it would be best to fully charge them and then disconnect your batteries.

My mobility scooter/electric wheelchair will not power up. Is it the batteries?
Batteries very rarely go dead overnight. If the batteries were working fine within the last week or so, chances are it could be something else. However, if the batteries are older than a year and you have been noticing that they no longer get you as far as they used to, or require charging more often, then you need new batteries. Additionally, if the scooter or wheelchair has not been used for a prolonged period of time, and now will not power up, they may need replacing.
My battery charger is plugged in but the charging light won’t turn on?
Battery chargers for mobility scooters and electric wheelchairs are designed to protect against overheating the batteries when in operation. They do this by requiring the batteries to already have a 10 to 11 Volt charge on them. If your batteries have dropped below 11 volts, the charger will not turn on, therefore the light won’t turn on.
Batteries that have been left sitting unused for a prolonged period of time often fall below the acceptable level to the point where the charger will not turn on. You basically have two options – try reviving the batteries using a charger without the safety feature or you will need new batteries.
How do I correctly charge my batteries for my mobility scooter/electric wheelchair?
To properly charge your mobility battery, follow these simple procedures:

  • Anytime you use the Power Wheelchair or Scooter, give it a full charge overnight or when you’re done using it.
  • With every charger made for our mobility scooters and electric wheelchairs, you are able to leave the charger plugged in all the time. This will help to have them last longer but it will not completely stop them from sulfating and stratifying. Sulfation and stratification are the main reasons batteries die.
  • If you’ve just purchased new batteries, charge them overnight for 5 nights in a row. This will break them in.
How far should I travel on my batteries on a full charge?
To get the most life out of your battery, you shouldn’t discharge it by more than 50-60%. For example, if your scooter batteries can travel up to 30 kilometres on a single charge, you shouldn’t go more than 15-18 kilometres on a single charge – this will drastically shorten the life of your batteries in the long run.
Can I half-charge my battery and then use my mobility scooter/electric wheelchair?
No. This is a very detrimental practice for your batteries and you will drastically reduce the life of your batteries by doing this.

Lithium Batteries

What is the difference between Lithium and Lead-Acid batteries?
There are numerous differences between the two, but the main difference is that Lithium batteries are a lot lighter than the lead acid batteries. This is why all our portable scooters and wheelchairs use Lithium batteries. Lithium batteries are also able to receive far more re-charges in its lifetime. Lithium batteries are more expensive than lead acid batteries for these reasons.

Scooter Tyres

What pressure should I pump my tyres up to?
The maximum tyre inflation pressure is always labelled on the side of the tyre. So if it says a maximum of 32 psi, the recommended inflation pressure would be between 26 and 30 psi.
Why are my tyres wearing so quickly?
There are a few possible causes for this.

  • Your tyre pressure is either too low or too high.
  • Your wheel alignment is out so you will need to get this looked at by a technician.
  • The type of ground you’re travelling on can also be a factor.
When should I get my tyres replaced?
You should get your tyres replaced when the tread starts to disappear and become bald. If you keep driving on bald tyres, you are susceptible to getting a flat tyre at any point and leaving you stranded.

Government Funding

How can I find out if I’m eligible for government funding?
Out and About Healthcare provides government funding options through MASS, CAEATI, VOSS, NDIS and SWEP. Different funding options have their own eligibility requirements.
However, for all of the mentioned funding options, you must:

  • Be an Australian citizen or a permanent resident with a suitable visa
  • Be currently residing in QLD*
  • Be under 65 years of age
  • Have a BIS number*

* To be eligible for NDIS funding you do not need to be residing in QLD but must be currently residing in Australia. You also do not require a BIS number for NDIS funding.

*To be eligible for SWEP you need to be residing in Victoria.

Am I eligible for MASS funding?
To be eligible for MASS funding you will need to be an Australian citizen or a permanent resident with a suitable visa, as well as be currently living in QLD. You must be under 65 years and have a disability that is permanent or likely to be permanent. You will also need to have a BIS number.

MASS funding is used for electric and manual wheelchairs, and only crash tested rehab seat products that will be primarily used indoors. The equipment must be on SOA.

How do I qualify for CAEATI funding?
To qualify for CAEATI funding, you will need to be an Australian citizen or a permanent resident with a suitable visa, as well as be currently residing in QLD. You must be under 65 years and have a disability that is permanent or likely to be permanent. You will also need to have a BIS number.

CAEATI funding is accommodated towards individuals who require a scooter, electric or manual wheelchair for primarily outdoor use. The equipment must meet Australian standards.

Am I eligible for VOSS funding?
To be eligible for VOSS funding, you must be an Australian citizen or a permanent resident with a suitable visa, as well as be a QLD resident. You must be under 65 years and have a disability that is permanent or likely to be permanent. You will also require a BIS number.

VOSS funding is best suited towards individuals interested in Government funding for vehicle modifications, and for hoists and ramps.

Am I eligible for NDIS funding?
NDIS is the National Disability Insurance Scheme. To be eligible for NDIS funding, you must be an Australian citizen or a permanent resident with a suitable visa, as well as be currently residing in Australia. You must be under 65 years and have a disability that is permanent or likely to be permanent.

NDIS funding is suited towards individuals who want to achieve their goals, and the corresponding equipment set out in the client’s individual tailored plan. NDIS funding can be used for scooters, electric and manual wheelchairs, lift recline chairs, and more.

Am I eligible for SWEP funding?
SWEP is the State-Wide Equipment Program. SWEP is a government funding option for Victorian residents. To be eligible for SWEP funding, you must be a permanent resident of Victoria* and have a permanent or long term disability, and/or are frail aged, and require aids and equipment or vehicle modifications on a permanent or long term basis.

*You may also hold a Permanent Protection Visa (Resolution of States, Subclass 851) or Asylum seekers (may also be Protection Visa applicants.)