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Store Policy

Privacy Policy

We have adopted the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

Your Personal Information may be disclosed to third parties where you consent to its use or disclosure, or when required or authorised by law.

Specifications

Product specifications are given as guidance only, and are subject to change without notice. It is the responsibility of the purchaser to check and confirm specifications at the time of purchase.

Pricing Policies

Out and About Healthcare is committed to being a genuine retailer, offering the best possible price at the time of enquiry. This means our quotes reflect the current price of the day. As the Australian/NZ dollar, freight costs and our buying power fluctuate daily, we pass on the savings straight away to guarantee our absolute best price for customers. Prices are quoted to each person separately, as freighting costs to different locations in Australia/NZ can vary. Be assured, however, that our quote will be our best price on the day of enquiry. Prices and quotes are subject to change over time.

Warranties

Please ask for a copy of the warranty for your product before buying. Do not return the product unless authorised. Where extended warranties are offered, the customer must return these forms to Head Office within seven [7] days of receiving the product.

Delivery

Delivery is available Australia and New Zealand wide. Our quotes and tax invoices will include handling and delivery charges. Delivery is contracted by our preferred carrier for the specified delivery region.

It is the responsibility of the receiver to have appropriate equipment or manpower available to receive delivery of large items. If a tilt-tray is required, we will arrange this and include the cost in our quote/tax invoice. Please note, the freighting company is just that, a freighting company, and therefore does not install products. If installation is required, it is the customer’s responsibility to convey that information at the time of purchase. If required, where possible we will arrange for installation to be facilitated, and reflect relevant service charges within the quotation/tax invoice.

We will contact our customers with a relevant consignment number when larger products leave the warehouse with our preferred freighting company. It is the customer’s responsibility to contact the carrier for the estimated time and date of delivery.

Returns and Refunds

Please choose carefully. We do not normally give refunds if you simply change your mind, or make a wrong selection. Exchanges and refunds may be given where goods are faulty, wrongly described, different from a sample shown to you, or do not do what they are supposed to.

Deposits are considered to be a holding fee (to hold the product you have purchased), and an administration fee. In the event of a cancellation of a purchase after a deposit is made, Out and About Healthcare reserves the right to withhold the full deposit amount, or part thereof, as compensation for liquidated damages and administration efforts.

Payments

Payment is required for all purchases. The product remains the property of Out and About Healthcare until full payment is received. Whilst full upfront payment or a deposit and approved Certegy loan is  required for most transactions with Out and About Healthcare, occasionally outstanding invoices may arise. These will be referred to our associated debt recovery agency for collection. All additional costs and fees associated with the debt recovery agency will be will be passed onto the customer.

In the event of a cheque being dishonoured, it will be the responsibility of the customer to arrange an alternative method of payment. Failure to do so will result in our normal recovery policy being instigated.

Right to Refuse Service

In order to maintain a high standard of service, and to provide a safe work environment for employees, we reserve the right to place conditions on, refuse and/or discontinue service to any Out and About Healthcare customer at any time.

Service may be denied to any person who acts inappropriately by disrupting the normal provisions of service, or if a customer’s behaviour and/or environment threatens the safety of the organisation’s employees, other customers and/or equipment.

Inappropriate behaviour includes, but is not limited to, the following:

  • Unreasonable demands for service
  • Threatening or erratic behaviour
  • Inappropriate physical contact
  • Personally threatening or use of offensive language
  • Maliciously attacking or exhibiting intent to attack the organisation

Complaint Management

Out and About Healthcare’s staff at all levels are committed to fair, effective and efficient complaint handling. The five key stages in our complaint management system are set out below.

 

Any complaints should be forwarded in writing, with accompanying photographs/relevant evidence, to:

The Customer Service Officer

Out and About Healthcare

Unit 2, 2-8 Kabi Circuit

Deception Bay, QLD 4508

 

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